Get help
Email info@heirloomlegacyco.com from the address you use to sign in. Include your shop name, the page where the problem happened, what you expected, and the approximate time. Screenshots are optional; hide customer information. Never send passwords, sign-in codes or payment-card details.
Your shop: Your shop. Requests are handled manually during the private test; there is no guaranteed response time.
Backup & recovery
- Open Workspace & backup and choose Export shared backup. Save the JSON file somewhere private.
- Keep your original product photos, test photos and logo files separately. The JSON export does not contain image files. Product and test-run galleries let you download existing photos.
- Sign in to the same account and shop. Export the current records before attempting a recovery.
- Choose Merge a backup. Existing records are retained; differing versions may appear as imported copies for review. This is a merge, not a full rollback.
- Check “Also restore shop name, colors and default costs” only if you want the backup’s settings to replace your current settings. Earlier settings remain in history.
- Review imported records and links, reselect preferred test runs, and re-upload missing photos or a missing logo from your original files. Refresh on your second device to verify the recovery.
Imports accept this shop’s records only, up to 5 MB per JSON file. If an export exceeds that limit or recovery fails, contact support; do not edit ownership identifiers in the file. Server history and archived imports are recovery aids, not a promised automatic disaster-recovery service.
Privacy notice for the private test
Heirloom Legacy Co. operates this app. Email sign-in uses Supabase to verify a code sent to your mailbox. Existing accounts can also use their original ChatGPT login while linking email access. The app receives a verified account identifier and email address to associate you with your shop. It does not store a customer password. It stores your shop settings, machines, materials, finishes, products, quotes, customer names and order notes, events, results, and uploaded images.
We use these records to provide saving, synchronization, calculations and recovery. Records are separated by shop; another customer is not added to your shop by receiving Site access. The operator and hosting providers may have administrative access for operation, troubleshooting and recovery. This app uses ChatGPT Sites and Cloudflare-backed shop storage, Supabase authentication, and the configured email provider to deliver login codes. Their services may process operational logs under their own policies.
Email sign-in uses a secure, HTTP-only session cookie lasting up to one hour. Sign out on shared devices. Temporary sign-in attempt counters help limit abuse. The app uses browser storage for recovery drafts and any original prototype copy. These can remain on the device after signing out. Use a trusted device, and remove the Site’s browser data on shared devices only after exporting or saving anything you need. Downloaded backups and photos remain wherever you save them.
The app does not implement advertising, community publishing or billing. Do not enter payment-card numbers, passwords, government IDs, medical information or other unnecessary sensitive information. Use fictional customer details while testing.
Access, corrections, export & account deletion
Edit your shop records in the app and export them from Workspace & backup. For sign-in problems, account corrections or deletion, email info@heirloomlegacyco.com from your sign-in email and identify your shop. Do not attach your full database unless support requests it.
Account deletion is a manual request, not an immediate action in this app. Support will verify ownership and confirm the scope before irreversible removal. Removing an invitation or signing out does not delete your records. Active records, photos, history, archived imports and recovery copies must be considered; support will explain any retained copies or limits and confirm what was removed. There is no automatic expiry schedule during this private test. Files you downloaded and browser copies on your devices must be removed separately. Closing your Studio shop does not close your ChatGPT account or mailbox. Verified email identities and authentication logs also need consideration during a deletion request.
Private-test use guidelines
This is an early-access test for shop owners. A verified email login is required to open a shop. Features may change and interruptions may occur. Keep independent backups and check saved results before relying on them for customer commitments. There are no subscriptions or payment collection in this version.
Costs and profit depend on the numbers you enter. Example labels mean assumptions, not measured results. Check labor, waste, payment fees, shipping and show expenses; prices exclude sales tax unless you account for it separately. Laser settings are records of specific conditions, not universal safety or production approvals. Follow your equipment and material instructions.
Upload only content you are authorized to use. Do not attempt to access another shop or share account credentials. Report suspected cross-shop access to support with minimal details; do not download other customers’ records.
These are operational guidelines and a privacy notice for this private test, not a completed commercial terms-of-service agreement. Commercial terms and retention arrangements must be finalized before public paid distribution.